Here at Tried & True we endeavour to maintain the highest level of customer satisfaction. We only sell products we personally use ourselves and guarantee their quality.

Please feel free to contact us with any questions you may have.

We look forward to seeing you out there on an adventure.

Questions or concerns? 

We’re always ready to help!



Email us at


simply fill out the enquiry form here on this page.


Should you need to return an item to us, please get in touch via  the contact us box above or email us at


Items must be returned to us within thirty (30) days of the delivery date. 

For product returns that are not a result of a Tried & True error, the customer must ship the item at their own expense.

Once the returned merchandise is received a credit will be issued based on the original payment method. Please allow up to thirty (30) days for processing.


Do you provide International delivery?


Yes. We currently offer both expedited and regular service throughout the world.


How do I return an item?

Please get in touch with us at for any and all returns. 


What is your returns policy?


We accept all returns. Where an error has been made by Tried & True, or product is damaged or dysfunctional, Tried & True will refund in full plus cost of return shipping (within Australia only).

Do you test the products you sell?

Yes! We have tested a multitude of products over many years under many different conditions. We hand picked the very best products at the best prices and only offer you the products we use regularly, and rigorously ourselves. 


Do you have a store I can visit?

Tried & True is currently an online store only. This allows us to offer you our incredible products at the lowest prices possible. 


Is my credit card information safe?


Yes. We use industry standard security and encryption technologies to make sure your information is safe.


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