Here at triedandtrue.com.au we offer a 30 day return/refund policy on all our products.
We are confident you will love all our items. However, if you aren't 100% satisfied with the items you receive you have the security that we accept all returns. We will even pay the return shipping if the return is due to our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund with in four weeks of giving your package to the return shipper, However in many cases you will receive a refund more quickly. This time includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return (3-5 business days) and the time it takes the bank to process our refund request (5-10 business days)
If you need to return an item please Contact Us. You can do so through our Contact Us page. Please include the order number, purchaser name, a contact name/number/email and the reason for the return.
We respond quickly to any and all returns and enquiries.
Questions or concerns?
We’re always ready to help!
Email us at
simply fill out the enquiry form here on this page.